• About us
  • Overview
  • Territory
  • History of SWLSB
  • Commitment-to-Success Plan
  • Mission and Vision
  • Organizational Charts
    • School Board
    • Adult Education and Vocational Training
• Governance
  • Council of Commissioners
  • Executive Committee
  • Standing Committees
  • Parents' Committee
  • Special Education Advisory Committee (SEAC)
  • Elections
  • Policies and Procedures
  • Minutes of Council Meetings
  • Minutes of Executive Committee Meetings
  • Consultations
  • Town Hall
• Schools
  • School Web Sites
  • School Zones
  • School Calendars
  • Elementary School Directory
  • Secondary School Directory
  • Sport-Études
  • Arundel Nature and Science Centre
  • Emergency Closures
• Adult and Vocational
  Education
• Departments
  • General Directorate
  • Pedagogical services
  • Human Resources
  • Material Resources and Transportation
  • School Organization and School Affairs
  • Information Technology
  • Financial Resources
  • Adult Education and
    Vocational Training
• Press Room
  • Annual Report
  • Commitment-to-Success Plan
  • Calendar of Events
  • Photo Gallery
  • GO PUBLIQUE
• Parent Info
  • REGISTRATION
  • ELIGIBILITY to English school
  • Complaint Management Process
  • Back to school and transportation
  • Homework Guidelines
  • FAQ - Laval High Schools
  • Community Discussions
  • Laval High Schools Change of Address (Phase 1)
  • Laval High Schools Reorganization (Phase 2)
  • Ad Hoc Committees
  • Special Education Advisory Committee (SEAC)
  • Emergency Closures
  • Parental Participation
  • School Calendars
  • Day Care
  • Homeschooling
  • Student Ombudsman
  • English Parents Committee Association (EPCA)
  • Useful links
  • GO PUBLIQUE
  • Request of Transcripts
  • Bill 86
• Parents Committee
• Special Education Advisory Committee (SEAC)
• Student Resources
  • Counselling Services
  • Useful links
• International Student Program
• Services aux entreprises
• Emergency School Closures

STUDENT OMBUDSMAN

The Council of Commissioners designates a Student Ombudsman. The Student ombudsman is responsible to provide the Council of Commissioners with an opinion on the merits of a complaint and recommends any appropriate corrective measures.

HOW TO FILE A COMPLAINT

You must first address the school principal or the centre or department director concerned. If necessary, it will then be forwarded to the General Directorate.

Please be sure to have all the required information on hand and a clear idea of your expectations.

If you are not satisfied with the response you have received, you may lodge a written complaint with the Secretary General

BY MAIL:
Sir Wilfrid Laurier School Board
235, montée Lesage
Rosemere, QC J7A 4Y6

BY FAX: 450 621-7929

or BY EMAIL:
Secretary General: jthompson@swlauriersb.qc.ca

The Secretary General will contact you within 5 working days of receiving your complaint and will guide you through the necessary steps.

Once all the necessary steps have been followed, if you are still dissatisfied with the manner in which your complaint was handled or with its outcome, you may refer the matter to the Student Ombudsman, in writing within 90 days of the incident in question.

PLEASE NOTE THAT THE STUDENT OMBUDSMAN

• may take up a complaint at any stage if he considers that intervention is necessary to prevent harm from being caused to the complainant.
• must give the Council of Commissioners an opinion on the merits of the complaint and recommend any appropriate corrective measures.
• may, upon summary examination, dismiss a complaint, if in his opinion it is frivolous, vexatious or made in bad faith.
• may also refuse or cease to examine a complaint if he has reasonable cause to believe that intervening would clearly serve no purpose.

FOR COMPLETE INFORMATION ON THE PROCESS

You may refer to the By-Law Establishing Procedures for the Examination of Complaints from Students or Their Parents

You may refer to our Ombudsman Flyer

You may also download the Complaint Form

HOW TO CONTACT THE STUDENT OMBUDSMAN

Mr. Vincent Guida
235, montée Lesage
Rosemere,QC
J7A 4Y6
Telephone:450 621-5600 ext.1440
studentombudsman@swlauriersb.qc.ca